Deactivate a Line of Service in UWS Explorer

Follow this procedure to deactivate service for a single device, a list of devices, or a device group.

  1. Select the Carrier > Change Device State tab:

  2. Specify the devices that you want to deactivate. Filters operate on all devices in the account, but you can combine filters as needed.

  3. Optionally select ETF Waiver to waive the Early Termination Fee (ETF). Unless waived, any ETF that is specified in your contract with Verizon will apply when you deactivate service. If you currently have an alternate business process in which you deactivate lines of service and then apply ETF waivers, you may continue to follow that process and deselect ETF Waiver.
  4. Supply the Reason Code (required) for the deactivation.
  5. Click Deactivate. The result is shown in the Response pane in the main window.